Hello, in this tutorial you will find out more details about what you need to do after you activated eMAG Courier Poland
Table of Contents
Make sure your account info is up to date:
- Your pick-up and return addresses are in Poland and are correctly set in the platform. You can check and update them, if necessary, from My Account -> Profile -> Addresses section
- From the same menu, check if the Source country for deliveries is set as “Poland”
Select eMAG Courier as the preferred courier and the preferred pick-up/return adrresses
This way, the delivery estimates that are displayed to clients will be calculated based on the distance from the preferred address to the client’s address.
- You can select the preferred address from My Account -> Profile -> Addresses section.
- The preferred courier can be selected from Logistics menu.
Set-up correct Handling Time and Cut off for accurate delivery estimations
The delivery estimates that the clients see on the website and after placing the order are calculated based on:
- Product handling time (time required to process the order)
- The work schedule you have set in the platform
- The preferred Courier’s schedule
- The transit time of the package from your preferred pick-up address to the customer’s address
Our recommendations:
👉Handling Time
Make sure that the handling time of your offers reflects the number of days you can hand over the parcels to the courier after you receive the order (and does not include the transit time, as this is already calculated separately)
- If you set HT 0, it means that all the orders that you receive during your working hours must be handed over to the courier on the same day
- If you set HT 1, it means that you will need to hand over the parcels to the courier the next day.
You can change the Handling Time for each product or use Import XLS to do this in bulk.
👉Check your operating hours to be up to date:
- The closing time of your business represents the time frame of the day when you can process orders. For example, if you have Handling Time 0, all orders received during your working hours need to be handed over to the courier on the same day.
- Your closing time, together with the handling time, have a great impact on the delivery estimates. Longer working hours and faster handling time will result in a shorter delivery estimate and a chance of a better conversion rate.
- You can see what operating hours you’ve set in the platform in the My Account -> Profile section, in the “Profile tab”. You can increase the daily/Saturday/Sunday closing times by modifying their value. If you need to decrease them, please reach out to us in the Message Center.
Generate the AWB on the same day you will hand over the parcel
Once you generate an AWB, a request is automatically sent to the courier to pick up the parcel, that is why it is important to issue the AWB only when the package is ready for hand over.
If you issue the AWB before courier cut off time, the courier will come to pick up the parcels on the same day. If you generate it after the pick-up time, the courier will come the next working day.
If the parcel is not ready when the courier comes for pick-up, a new request needs to be made for the courier to know they need to pick up parcels the next day. You have two options:
- You issue another AWB the next day, before cut-off time
- You already have other orders in processing, and you will generate AWBs for them the next day. In this case there is no need to issue another AWB for the order that wasn’t handed over, the courier will pick up all of them.
Please also ensure that when you generate the AWB, you select the correct courier:
- eMAG Courier BPO Lockers PL – for locker delivery
- Sameday BPO Polonia Courier – for home delivery
