Short guide for providing responses to Customer Questions on the eMAG website

When addressing customer inquiries on the eMAG website, it's essential to uphold the company's reputation. Follow these guidelines to ensure effective and customer-centric responses: Content: - Clarity and Relevance: Formulate clear responses that offer relevant information or practical solutions. - Acknowledgment and Gratitude: Express appreciation for customers' feedback and concerns whenever appropriate. - Avoid Personal Bias: Refrain from expressing personal preferences; focus on objective information. - Price and Promotion Exclusions: Do not engage with queries about product prices or promotional offers. Note that your response will remain online, and such details may become outdated. - Service-Related Questions: Do not address…

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