When addressing customer inquiries on the eMAG website, it's essential to uphold the company's reputation. Follow these guidelines to ensure effective and customer-centric responses: Content: - Clarity and Relevance: Formulate clear responses that offer relevant information or practical solutions. - Acknowledgment and Gratitude: Express appreciation for customers' feedback and concerns whenever appropriate. - Avoid Personal Bias: Refrain from expressing personal preferences; focus on objective information. - Price and Promotion Exclusions: Do not engage with queries about product prices or promotional offers. Note that your response will remain online, and such details may become outdated. - Service-Related Questions: Do not address…
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