In this tutorial, you will learn about: - What represents the Return Incident Rate - Indicator statuses - Reference period for calculating the indicator - How the indicator is calculated - Recommendations for maintaining the indicator What represents the Return Incident Rate The Return Incident Rate is calculated as the number of incidents from returns out of the total return requests submitted in the last 30 days. Return incidents are marked when returns are not finalized within the legal deadline from registration, negatively impacting customer experience and your account's health. Statuses of the indicator Specific threshold values for the four…
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