In this tutorial, you will learn about: - What the Order Incident Rate represents - Indicator statuses - Reference period for calculating the indicator - How the indicator is calculated - Recommendations for maintaining the indicator What is the Order Incident Rate The Order Incident Rate is part of the order flow and represents the percentage of orders canceled with incidents out of the orders placed in the reference period. Orders canceled with incidents are orders that have not been finalized within 7 working days from the assumed deadline. An exception from the indicator calculation includes orders paid by…
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