This tutorial contains information about: - What the Return Service Level represents - Indicator statuses - Reference period for calculating the indicator - How the indicator is calculated - Recommendations for maintaining the indicator What the Return Service Level represents Return Service Level is one of the account health indicators that monitors the return flow. It represents the percentage of returns that are completed on time (according to the maximum completion date) out of the total completed returns in the reference period. An exception from the indicator calculation is returns closed with incidents. Statuses of the indicator The specific value…
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