In this tutorial, you will learn about: - What the Number of claims is - Indicator statuses - Reference period for indicator calculation - How the indicator is calculated - Recommendations for maintaining the indicator What the Number of claims is Number of claims represents the percentage of complaints received in relation to the units from the finalized orders within the reference period. Reference period for indicator calculation 👉For the "Ongoing Period" (1-28/29/30/31 – previous month) 👉For the "Previous Reference Period" (1-28/29/30/31 – two months ago) Indicator statuses The indicator threshold is calculated based on your account's cluster. This…
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