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Net Promoter Score – Recommendations

In this tutorial you will find out what Net Promoter Score is and how you can maintain its optimal value when selling on the eMAG Marketplace. NPS aims to measure the customer experience after purchasing at least one of your active products on the eMAG Marketplace and monitors the level of customer satisfaction with your products and services.It indicates the grade you received for orders finalized in the last 30 days. The NPS value is between -100 (very low) and +100 (very high).The satisfaction questionnaire is sent to the customer, after the order is finalized. It contains a scale from…

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