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Claim incidents

In this tutorial, you will learn about: - What the Claim incidents indicator represents - Indicator statuses - How to calculate the indicator - Reference period for calculating the indicator - Recommendations for maintaining the indicator What the Claim incidents indicator represents Claim Incidents represent the number of registered complaints that were closed with an incident during the reference period. 💡IMPORTANT: A claim is marked with an incident when the response is not provided within the displayed deadline. Make sure that the last response given in the received complaint is yours. This way, you can avoid marking it with an…

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