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Net Promoter Score

Net Promoter Score represents a metric used to evaluate the experience the customer had, after ordering at least one product of yours, on the eMAG Marketplace platform and represents the grade obtained for the way you finalized your orders, in the last month. NPS measures the satisfaction also the loyalty of customers to a brand or a company and its value defined with a single question survey and reported with a number from -100 to +100. Based on a single question you can see the customer perception on your company: Based on your experience had with the Seller, how likely…

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